FREQUENTLY ASKED QUESTIONS

BEFORE THE PROGRAM/GENERAL
When will I receive registration package?
Registration packages will be mailed to the address you provided two to three weeks before the Program.

What happens if I have to cancel and am not able to attend?
If you request cancellation up to 60 days prior to the event (“Cancellation Deadline”), the refund will be processed in the same manner (i.e., credit card, check etc.) that the registration payment was made, less a processing fee of $500. For cancellations in writing requested after the Cancellation Deadline and before 21 days prior to the event (“Credit Deadline”), a credit refund will be granted for HSM events to be held until December 31st of the following year that the event purchased takes place. No cancellation will be allowed or credit or refund granted after the credit deadline. However, tickets may be transferred to a substitute participant. Credit use is subject to availability at the event toward which the credit is being used.

What does HSM stand for?
It is an acronym of the company founders’ surnames.

I want to attend the Program but can't make it. Is it possible to purchase audio or video recordings of the conference?
Unfortunately, we do not sell any audio or video recordings of our events.

Are the speakers at the program live, or is this a video broadcasting?
All speakers appear live!

Do you have hotel recommendations?
We work with hotels that offer special rates to Program attendees. Please click on the “Accommodations” tab on the website toolbar to see locations, phone numbers, and rates for these hotels.

Does HSM offer CEU credits?
Unfortunately, we do not offer CEU or any other credits at this time.

AT THE PROGRAM
Does my registration fee include meals or hotels?
Your registration fee includes admission to the Program and meals per the Program agenda.  For hotel information, please visit the “Accommodations” tab on the website toolbar.

Where is the Program being held?
The Pegasus Suite at Cipriani
30 Rockefeller Plaza, 64th Floor
New York, NY 10112

What is proper attire for the Program?
Business casual, including suits, dress suits, and sports coats are all acceptable clothing for the Program.

Will there be handouts available at the Program? Should I bring materials for taking notes?
We will provide you a package that includes any written materials the speakers have given us, a notepad, and a pen. 
 
Where can I find general information about New York?
For information about restaurants and attractions, we recommend the following websites:
http://www.nycvisit.com/
http://www.zagat.com/
http://www.radiocity.com/
http://www.rockefellercenter.com/shoppingandentertainment.pdf