FREQUENTLY ASKED QUESTIONS
BEFORE THE FORUM/GENERAL
Is there a telephone number I can call if I have questions?
Yes - you can reach us by phone from 9am to 6pm (EST) Monday through Friday at the following numbers:
Phone
Toll-Free within the US and Canada: 866-711-4476
International callers: 1-212-317-8454
When will I receive my tickets to the Forum?
Tickets will be mailed to the address you provided two to three weeks before the event.
What happens if I have to cancel and am not able to attend?
If you request cancellation up to 60 days prior to the event (“Cancellation Deadline”), the refund will be processed in the same manner (i.e., credit card, check etc.) that the registration payment was made, less a processing fee of $350. For cancellations in writing requested after the Cancellation Deadline and before 10 days prior to the event (“Credit Deadline”), a credit refund will be granted for HSM events to be held until December 31st of the following year that the event purchased takes place. No cancellation will be allowed or credit or refund granted after the credit deadline. However, tickets may be transferred to a substitute participant. Forum credits can be used only towards other Forum events. No credit will be granted toward other types of HSM events. Credit use is subject to availability at the event toward which the credit is being used.
What does HSM stand for?
It is an acronym of the company founders’ surnames.
I want to attend the Forum but can't make it. Is it possible to purchase audio or video recordings of the conference?
HSM does not sell any audio or video recordings of our Forums.
Are the speakers at the Forum live or is this a video broadcast?
All speakers appear live
Do you have hotel recommendations?
We work with hotels that offer special rates to Forum attendees. Please click on the “Accommodations” link on the website to see locations, phone numbers, and rates for these hotels.
How far is/are the hotel(s) from Radio City Music Hall?
The Sheraton New York and Hilton are both within three blocks of the venue.
Does HSM offer CEU credits?
HSM currently does not offer CEU or any other credits at this time.
How do I get to/from the Forum?
BostonCoach is offering attendees a special discount on executive sedan services during your stay in New York to attend the Forum. To book reservations, please visit BostonCoach.com or call (800) 672-7676. Be sure to reference account number 37988.
AT THE FORUM
Your registration fee includes admission to the Forum and all of the presentations. You may purchase lunch for an additional $90 per day. Please call (866) 711-4476 for additional information or to sign up. For hotel information, please visit the “Accommodations” link at www.wbfny.com or simply click here
Where is the Forum being held?
Radio City Music Hall
1260 6th Avenue, at 51st and 52nd Streets
New York, NY 10020
What is proper attire for the Forum?
Business Casual, including suits, dress suits, and sports coats are all acceptable clothing for the Forum.
Will there be handouts available at the Forum? Should I bring materials for taking notes?
We will provide you a package that includes any written materials the speakers have given us, a notepad, and a pen.
Will there be a coat and bag check at the convention center?
Coat and bag check will be available at 30 Rockefeller Plaza, just across 51st Street from Radio City Music Hall.
Where can I find general information about New York City?
For information about restaurants and attractions, we recommend the following websites:
http://www.nycvisit.com/
http://www.zagat.com/
http://www.radiocity.com/
http://www.rockefellercenter.com/shoppingandentertainment.pdf
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