By Orrin Woodward
Chris Brady and I had the honor to be invited as a guest bloggers to the World Business Forum in NY City at the Radio City Music Hall. The list of speakers included top economist, politicians, leadership gurus, and thought leaders. One of my favorite talks at the conference was by Gary Hamel. Mr. Hamel is a thought leader in the field of management and organizational change. Gary stated that the most important innovation in the last 100 years was the science of management. That floored me! Even bigger than the automobile, the telephone, airplanes, radio, TV, and internet was management? But as I thought more about it, I realized that he was right. How you organize your company to respond to customer needs is more important than any specific technology.