BEFORE THE FORUM/GENERAL

When will I receive my tickets to the forum?
Tickets will be emailed to the email address you provided two to three weeks before the forum.

What happens if I have to cancel and am not able to attend?
If you request cancellation up to 60 days prior to the event (“Cancellation Deadline”), the refund will be processed in the same manner (i.e., credit card, check etc.) that the registration payment was made, less a processing fee of $350  For cancellations in writing requested after the Cancellation Deadline and before 10 days prior to the event (“credit deadline”), a credit refund will be granted for HSM events to be held until December 31st of the following year that the event purchased takes place. No cancellation will be allowed or credit or refund granted after the credit deadline. However, tickets may be transferred to a substitute participant. Forum credits can be used only towards other Forum events. No credit will be granted toward other types of HSM events. Credit use is subject to availability at the event toward which the credit is being used.

What does HSM stand for?
It is an acronym of the company founders’ names.

Are the speakers at the forum live, or is this a video broadcast?
All speakers appear live!

Do you have hotel recommendations?
We work with hotels that offer special rates to forum attendees. Please click on the “Accommodations” link on the website to see locations, phone numbers, and rates for these hotels.

How far is/are the hotel(s) from the Best Buy Theater?
The Westin Times Square is 2 blocks from the venue. 

Click here to view map

Does HSM offer CEU credits?
Unfortunately, we do not offer CEU or any other credits at this time.

How do I get to/from the Forum?
Getting to the Best Buy Theater is easy.  It is within walking distance of Port Authority, Penn Station and Grand Central Station. Additionally, the venue is accessible from the 42nd Street Times Square stop off the N,Q,R,S,1,2,3,7, subway lines. Please refer to mta.nyc.ny.us/nyct for schedules. By taxi, it is located just off of the corner of 7th Ave and 44th Street.

AT THE FORUM

Does my registration fee include hotels?
Your registration fee includes admission to the Forum and all of the presentations.  For hotel recommendations, please visit the “Accommodations”page here

Where is the forum being held?
Best Buy Theater
1515 Broadway at 44th Street
New York, NY 10036
To view the map with event venue and hotel recommendations, please click here.

What is proper attire for the forum?
Business casual

Will there be handouts available at the forum?
We will provide you a package that includes any written materials the speakers have given us.
 
Will there be a coat and bag check at the convention center?
Coat and bag check will be available at the theatre.

Where can I find general information about New York City?
For information about restaurants and attractions, we recommend the following websites:
http://www.nycgo.com/
http://www.zagat.com/
http://www.timessquarenyc.org/

DON'T SEE YOUR QUESTION HERE? CONTACT US:
Phone: 866 532 3521 or contact your account representative
              International callers, dial 1 212 3178454
Email:   info.us@hsmglobal.com